General terms and conditions
This website is operated by Raufford. Throughout the site, the terms "we", "us", "our" and "operator" refer to Raufford. Raufford offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By accessing our website and/or purchasing something from us, you agree to our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and guidelines referred to herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By visiting or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. By continuing to use or access the website following the posting of any changes, you agree to accept those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us permission to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written consent from us.
The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.
ARTICLE 1 - DEFINITIONS
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise his right of withdrawal.
Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
Day: 01-01-2024.
Duration transaction: a distance contract that relates to a series of products and/or services, the supply and/or purchase obligation of which is spread over time.
Durable medium: any means that enables the consumer or trader to store information addressed personally to him in a way that facilitates future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: an agreement whereby sole use is made of one or more techniques for distance communication up to and including the conclusion of the agreement, in the context of a system organised by the entrepreneur for distance sales or services.
Means of distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to be in the same room at the same time.
General terms and conditions: these general terms and conditions of the entrepreneur.
ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR
Website name: Raufford
Company name: F.S MARKETING LTD
Trade name: F.S MARKETING LTD
Company registration number: 16649962
Customer service email: rauffordmanager@gmail.com
Company address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
ARTICLE 3 - APPLICABILITY
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur's premises and they will be sent to the consumer free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, contrary to the previous paragraph, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge at the consumer's request, electronically or otherwise.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favourable to him.
If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or void, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement by a provision that approximates as closely as possible to the purport and purpose of the original provision.
Situations not provided for in these general terms and conditions must be assessed in the spirit of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted in the spirit of these terms and conditions.
ARTICLE 4 - THE OFFER
If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
All images, specifications and information in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.
The images of the products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.
ARTICLE 5 - THE AGREEMENT
The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may dissolve the contract.
If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to protect the electronic transfer of data and ensure a secure internet environment. If the consumer can pay electronically, the trader will take appropriate security measures.
The entrepreneur may, within the limits of the law, inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this examination, the entrepreneur has good reasons not to enter into the contract, he is entitled to refuse an order or application or to attach special conditions to the implementation, stating reasons.
The trader will provide the consumer with the following information along with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium: the contact address of the trader's business location where the consumer can go with complaints; the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; the information about guarantees and existing after-sales services; the information included in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the realisation of the agreement; the requirements for terminating the contract, if the contract has a term of more than one year or is of indefinite duration.
ARTICLE 6 - RIGHT OF CANCELLATION
When purchasing products, the consumer has the option to dissolve the contract without stating reasons for a period of 14 days. This cooling-off period starts on the day following receipt of the product by the consumer or a representative previously designated by the consumer and announced to the entrepreneur.
During the cooling-off period, the consumer will treat the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wants to make use of his right of withdrawal, he must notify the entrepreneur of this within 14 days of receipt of the product. The consumer should communicate this in the form of a written message or e-mail. After the consumer has stated that he wishes to make use of his right of withdrawal, he must return the goods within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
If the customer has not expressed his intention to exercise his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the deadlines mentioned, the purchase is a fact.
ARTICLE 7 - COSTS IN THE EVENT OF CANCELLATION
If the consumer exercises his right of withdrawal, the costs of returning the products shall be at his expense.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after withdrawal. This is subject to the condition that the product has already been received by the entrepreneur or conclusive proof of complete return can be submitted.
ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL
The entrepreneur can exclude the consumer's right of withdrawal for the products described in law, such as personalised goods, hygiene items with broken seals, perishable products, digital downloads or services commenced with consent before the cooling-off period.
ARTICLE 9 - THE PRICE
We reserve the right to change the prices for the products and/or services offered, including as a result of changes in applicable tax rates.
All prices are subject to typographical errors. No liability is accepted for the consequences of such errors. In the event of errors, the entrepreneur is not obliged to deliver the product at the wrong price.
ARTICLE 10 - CONFORMITY AND GUARANTEE
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of usability and the legal provisions existing on the date of the conclusion of the contract.
A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the trader on the basis of the agreement.
Defective or incorrectly delivered products should be reported to the entrepreneur in writing within 14 days of delivery.
ARTICLE 11 - DELIVERY AND EXECUTION
The entrepreneur will take the greatest possible care when receiving and implementing product orders.
The place of delivery is the address that the consumer has provided.
With due observance of the provisions of these Terms, the company will execute accepted orders expeditiously but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed within 30 days after the order was placed. The consumer then has the right to dissolve the contract at no cost.
The risk of damage and/or loss of products remains with the entrepreneur until delivery to the consumer or a representative designated by the consumer.
ARTICLE 12 - DURATION OF TRANSACTIONS: TERMINATION AND RENEWAL
The consumer has the right at all times to terminate a contract without a fixed term for the regular delivery of products or services, subject to a notice period of no more than one month.
A fixed-term contract may only be renewed if allowed by law and always with clear notice of the consumer’s right to terminate.
ARTICLE 13 - PAYMENT
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days following the commencement of the reflection period.
The consumer has the duty to report inaccuracies in the provided or mentioned payment data without delay.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs communicated in advance.
ARTICLE 14 - COMPLAINTS PROCEDURE
Complaints about the implementation of the contract should be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 30 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will reply with a notice of receipt and an indication of when the consumer can expect a more detailed reply.
If a complaint is considered justified, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.
ARTICLE 15 - DISPUTES
Contracts between the entrepreneur and the consumer to which these general conditions apply are subject exclusively to the laws of England and Wales.
ARTICLE 16 - PERSONAL INFORMATION
The transmission of personal data via the shop is subject to our privacy policy. To view our privacy policy, please see the dedicated page on our website.
ARTICLE 17 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our site or in the service may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time, without prior notice (including after you have submitted your order).
ARTICLE 18 - CHANGES TO THE TERMS OF SERVICE
You can view the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website regularly for changes. By continuing to access or use our website or service after we post any changes to these terms, you agree to be bound by those changes.
ARTICLE 19 - CESOP
Due to measures introduced in 2024 regarding the implementation of the Central Electronic System for Payment Information (CESOP), payment service providers may register data in the European CESOP system.
COMPANY INFORMATION
Website name: Raufford
Company name: F.S MARKETING LTD
Company registration number: 16649962
Address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: rauffordmanager@gmail.com
Customer service: Monday to Friday, 9:00 a.m. to 21:00 p.m.
Response time: within 24 hours on business days