Important information
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Deadline for accepting orders: 15:00
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Processing time for orders: 1–3 working days
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Delivery time for orders: 4 to 6 working days
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Shipping costs: Free of charge within the United Kingdom
Shipping details
If you place your order before 3:00 p.m., we will start processing it the same business day. Your order will take 1 to 3 business days to process, and 4 to 6 business days to deliver. Once your order has been shipped, you will receive a confirmation email indicating that your order has been accepted into our system.
Tracking your order
After you have placed your order, you will receive an email with a tracking number. You can track your order HERE.
Shipping costs
Delivery is free throughout the United Kingdom. Enjoy a hassle-free shopping experience!
Delays in delivery
We apologise for any delays that may occur due to circumstances beyond our control, such as holidays, weather conditions or high demand. If your order is delayed, please allow an additional three business days before contacting our customer service team.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at rauffordmanager@gmail.com. Please make sure that you contact us before your order is processed, so that we can respond to your request.
Defective/damaged items
Your package has arrived, but there is a problem? If you have received damaged or incorrect items, please contact us at rauffordmanager@gmail.com within 24 hours of receipt. Please include photos, your order number and a description of the problem. We will endeavour to resolve the problem quickly.
Company information
Website name: Raufford
Company name: F.S MARKETING LTD
Company registration number: 16649962
Address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: rauffordmanager@gmail.com
Customer service: Monday to Friday, 9:00 a.m. to 21:00 p.m.
Response time: within 24 hours on business days